The Evolution of Commercial Cleaning Companies: Key Trends from 2020 to 2025

The commercial cleaning industry has undergone a dramatic transformation from 2020 to 2025. Driven by shifts in workplace dynamics, technological innovation, and rising expectations for health and sustainability, cleaning companies have adapted rapidly to meet new demands. For multifamily property management companies and property managers, understanding these trends is essential for selecting the right cleaning partners and maintaining high standards across their portfolios.

This article explores the key trends that have shaped the evolution of commercial cleaning companies over the past five years, focusing on what matters most to property managers: efficiency, reliability, and future-ready solutions.

The Changing Landscape of Commercial Cleaning

The commercial cleaning sector has always been vital to maintaining safe, healthy, and attractive environments. However, the pandemic in 2020 was a catalyst for unprecedented change. Suddenly, cleaning was not just about appearance, it became a front line defense in public health. This new reality forced cleaning companies to rethink their processes, invest in new technologies, and adopt more flexible business models.

Shifts in Demand and Service Delivery

From 2020 onward, demand for commercial cleaning services surged, particularly in high-traffic environments such as office buildings, healthcare facilities, and multifamily properties. Office buildings remained the primary market, but cleaning companies also expanded into government, healthcare, and industrial sectors to address the growing need for specialized services.

At the same time, the rise of hybrid work models and fluctuating occupancy patterns created new challenges. Property managers found that traditional, fixed cleaning schedules no longer met their needs. Instead, flexible and customized cleaning plans became the norm, allowing for adjustments based on actual building usage and tenant expectations.

Key Trends Shaping Commercial Cleaning (2020–2025)

1. Technology and Automation Take Center Stage

The adoption of advanced cleaning technology has been one of the most significant trends in recent years. Cleaning automation, including robotic scrubbers and vacuum cleaners, has become increasingly common in large, high-traffic spaces like multifamily complexes, shopping centers, and transit hubs. These machines can operate efficiently in tight or busy areas, freeing human staff for more detailed tasks.

Internet of Things (IoT) solutions have also made a major impact. Sensors now monitor cleanliness, track supply levels, and predict maintenance needs in real time. This data-driven approach enables cleaning companies to optimize schedules, reduce waste, and ensure consistent results.

Software solutions have become indispensable for managing operations across multiple locations. Nearly a third of cleaning companies planned to implement new software in 2025, with many already using end-to-end business management systems to streamline scheduling, communication, and quality control.

2. The Rise of Green Cleaning and Sustainability

Sustainability has become a core value in the commercial cleaning industry. Property managers and tenants alike are demanding eco-friendly cleaning solutions that protect both people and the planet. Green cleaning practices—using non-toxic, biodegradable products and reducing water and energy consumption—are now standard for leading cleaning companies.

This shift is not just about environmental responsibility; it also aligns with growing regulatory requirements and tenant preferences, especially in multifamily properties where residents are increasingly conscious of indoor air quality and chemical exposure.

3. Employee Wellness and Training

The focus on employee wellness has intensified since 2020. The pandemic highlighted the importance of protecting cleaning staff, who are often on the front lines. Companies have responded by investing in better training, providing personal protective equipment, and improving working conditions.

Wages have also increased, with many businesses planning 2 to 5% raises in 2025 to attract and retain talent. Enhanced training programs, especially those focused on new technologies and green practices, have helped improve service quality and reduce turnover.

4. Customized Cleaning Solutions

The era of one-size-fits-all cleaning is over. Property managers now expect tailored cleaning plans that reflect the unique needs of each building, whether it’s a small multifamily complex or a large mixed-use development. Cleaning companies are offering more customizable packages, allowing for adjustments based on occupancy, traffic patterns, and specific health concerns.

This level of customization is especially valuable in multifamily properties, where tenant expectations can vary widely and common areas require special attention.

5. Data-Driven Decision Making

Data analytics has become a powerful tool for both cleaning companies and property managers. By collecting and analyzing data on cleaning frequency, outcomes, and tenant feedback, companies can demonstrate the value of their services and make informed recommendations for future improvements.

For property managers, access to detailed reports and performance metrics provides transparency and helps justify cleaning budgets to stakeholders.

Challenges and Opportunities for Property Managers

Navigating Labor Shortages and Rising Costs

One of the biggest challenges facing the industry is the ongoing labor shortage. Attracting and retaining qualified cleaning staff has become more difficult, leading to higher wages and increased operational costs. Property managers must work closely with their cleaning partners to ensure that staffing levels remain adequate without sacrificing service quality.

Adapting to Unpredictable Occupancy

Hybrid work models and changing tenant behaviors have made building occupancy less predictable. This unpredictability affects cleaning needs and budgets, requiring flexible contracts and agile service delivery. Property managers benefit from working with cleaning companies that can quickly adapt to changing requirements.

Embracing Technological Innovation

While there are many new technologies on the market, not all deliver real value. Property managers should look for cleaning partners who can demonstrate how their technology investments translate into better outcomes—whether through improved cleanliness, cost savings, or tenant satisfaction.

The Impact on Multifamily Property Management

For multifamily property management companies, these trends have direct implications:

• Enhanced Tenant Satisfaction: Cleaner, healthier common areas contribute to higher tenant retention and attract new residents.

• Operational Efficiency: Automation and data-driven scheduling reduce waste and ensure that resources are deployed where they’re needed most.

• Regulatory Compliance: Green cleaning practices help meet local and national environmental standards.

• Budget Transparency: Detailed reporting makes it easier to track cleaning performance and justify expenses.

Looking Ahead: What to Expect Beyond 2025

The commercial cleaning industry is expected to continue growing, with the global market projected to expand at a rate of 6.9% from 2025 to 20301. North America will remain a major market, driven by ongoing demand for high-quality cleaning in commercial and residential spaces.

Key areas to watch include:

• Further advances in robotics and AI: Expect more sophisticated automation capable of handling complex cleaning tasks.

• Greater integration of IoT and analytics: Real-time monitoring and predictive maintenance will become standard.

• Continued focus on sustainability: Regulations and tenant expectations will push for even greener practices.

• Expansion of service offerings: Cleaning companies will diversify into adjacent areas such as disinfection, air quality management, and building maintenance.

Conclusion: Partnering for Success in the Evolving Cleaning Industry

The evolution of commercial cleaning companies from 2020 to 2025 has been marked by innovation, adaptability, and a relentless focus on quality. For multifamily property management companies and property managers, staying informed about these trends is crucial for making smart decisions and maintaining competitive, attractive properties.

By partnering with cleaning companies that embrace technology, prioritize sustainability, and offer customized solutions, property managers can ensure their buildings remain clean, safe, and appealing—now and in the years to come.

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Peak Cleaners is a professional and reliable residential and commercial cleaning company located in Charleston, South Carolina, Raleigh/Durham, North Carolina and Fayetteville, North Carolina. For more information visit our website, our social media, or learn more by visiting our Blog.